Better Business Communication
Improve your communication at work, using strategies from Celeste Headlee, whose TEDx Talk "10 Ways to Have a Better Conversation" has more than 23 million views.
How to use this course - A walkthrough
Before we begin...
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Welcome
FREE PREVIEWQuiz #1 - Getting started
Stop avoiding conversations
Quiz #2 - On avoidance
The neuroscience of social interaction
Quiz #3 - Brain Science and Conversation
The evolution of conversation
Quiz #4: The Evolution of Speech
Is tech to blame?
Quiz #5: Is Tech to Blame?
Forget what you've been told
Quiz #6: Forget the Advice You've Learned
Set up for success
Quiz #7: Manage Expectations
Don't Multitask
Quiz #8: Multitasking
Good question!
Quiz # 9: Good questions
Changing minds
Quiz #10: Stop lecturing
Why Smart People Aren't Always the Best Conversationalists
Quiz #11: Conversation and IQ
Go with the flow
Quiz #12: Going with the flow
Saying "I Don't Know"
Quiz #13: I really don't know
Shift and Support
Quiz #14: Shift and support
Don't play it again, Sam
Quiz #15: Repetition
Learn to listen
Quiz #16: Listen listen listen
Keep it brief
Quiz #17: Be brief
Great job!
Before you go...